Online Fundraising

GOFUNDRAISE PRIVACY POLICY

1.INTRODUCTION

This privacy and cookie policy (Policy) relates to your personal data in connection with your use of and access to the GoFundraise website (www.gofundraise.co.uk) (the GoFundraise Platform) and any services provided by GoFundraise (the GoFundraise Platform and services together forming the GoFundraise Services). For details on cookies, please see our cookie policy set out below.

We are committed to protecting your information and your right to privacy. If you have any questions or concerns about our Policy, or our practices with regards to your personal data, please contact us via privacy@gofundraise.com.

When you use the GoFundraise Services, you trust us with your information and we take your privacy very seriously. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this Policy that you do not agree with, please discontinue your use of the GoFundraise Services.

2.CHANGES TO THIS POLICY OR YOUR PERSONAL DATA

We review this Policy regularly and it is your responsibility to check regularly and determine whether you still agree to comply with the Policy. If you do not agree to any changes to this Policy then you must immediately stop using the GoFundraise Services. In the event we make any significant changes to this Policy we will use our reasonable endeavours to inform you of such changes in advance in writing.

It is important that the personal data we hold about you is true, complete, accurate and current. Accordingly, you must notify us of any changes to your personal data (for example, if you change your email address).

3.ABOUT US

The GoFundraise Services are owned and operated by GoFundraise Limited (trading as “GoFundraise”), a company registered in England and Wales with company number 13419202 and whose registered office is situated at 24 Old Queen Street, London, England, SW1H 9HP (GoFundraise/we/us/our). The term “you” refers to the user wishing to access and/or use the GoFundraise Services.

The GoFundraise Platform helps to empower individuals, non-profits and organisations to make the world a better place through digital technology.

4.INFORMATION WE MAY COLLECT ABOUT YOU

5.HOW DO WE USE YOUR INFORMATION?

In Short: We process your Information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.

We use your Information collected via the GoFundraise Services for a variety of business purposes described below. We process your Information for these purposes in reliance on our legitimate business interests (Business Purposes), in order to enter into or perform a contract with you (Contractual Reasons), with your consent (Consent), and/or for compliance with our legal obligations (Legal Reasons). We indicate the specific processing grounds we rely on next to each purpose listed below.

We may process your Information for the following purposes:

• To take steps towards entering into a contract with you, to provide the GoFundraise Services and to claim any right to be paid under our Terms (Contractual Reasons). This includes collecting and using your Information to:
  • Create your GoFundraise account, create a GoFundraise page or create an event;
  • Enter into an agreement with you;
  • Manage any accounts you hold with us;
  • Contact you for reasons related to the GoFundraise Services;
  • Enable us to follow up on enquiries made by you in relation to the GoFundraise Services and/or to provide information you have requested;
  • Deal with payment for the GoFundraise Services;
  • Notify you of any changes to our Site or to the GoFundraise Services that may affect you; and
  • Resolve disputes or collect overdue payments.
• To contact you regarding enquiries you have made in relation to the GoFundraise Services.
• To facilitate a recruitment process in which you are involved.
• To follow up on enquiries (Business Purposes).
• To let fundraisers know about contributions you may be making to their campaign (and where the donor is happy for us to share their details, allow the fundraiser to say thanks) (Contractual and/or Business Purposes);
• To let other donors / potential donors see amounts donated, and messages of support (anonymously, if you choose that option);
• To let charities, not-for-profits and any events or projects who are registered with us know about:
  • fundraisers who are fundraising for those causes; and
  • donations made to them (including donors' names and contact details where donors agree to this, to allow them to receive more information about the good causes and a message of thanks);
• To send administrative Information to you for Business Purposes, Legal Reasons and/or possibly Contractual Reasons. We may use your Information to send you product, service and new feature information and/or information about changes to our Terms and policies, as may be in place from time to time.
• To send you marketing and promotional communications for Business Purposes and/or with your Consent. We and/or our partners may use your Information for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails (see below for further details).
• To facilitate account creation and the log-in process with your Consent.
• To administer promotions for our Business Purposes and/or with your Consent.
• To request feedback for our Business Purposes and/or with your Consent. For example, we may use your Information to request feedback and to contact you about your use of the GoFundraise Platform.
• To protect the GoFundraise Services for Business Purposes and/or Legal Reasons. We may use your Information as part of our efforts to keep the GoFundraise Services safe and secure (for example, for the purposes of monitoring and/or preventing fraud).
• To enforce our Terms and policies for Business Purposes, Legal Reasons and/or possibly Contractual Reasons.
• To respond to legal requests and prevent harm for Legal Reasons. For example, if we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
• We may use your Information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve the GoFundraise Services, our products and services, our marketing and your experience.

6.WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share your Information for Contractual Reasons, to fulfil our Business Purposes, or with your Consent.

We only share and disclose your Information in the following situations:

• Contractual. We may share Information with our third party providers and partners to enable us to fulfil the GoFundraise Services. We also share details about direct donations you have made (such as your name, email address and postal address) with our charity partners and not-for-profits who are registered with us. This forms part of our contract with them, so they are able to understand who has made a direct donation to their organisation.
• Business Purposes. We use aggregated data and your Information and your use of the Services to help develop and improve the GoFundraise Services and also to help tailor the GoFundraise Services to our users. When you create a GoFundraise page, we may share your Information (such as name and amount raised) with the charity you are raising money for or have donated to. We have a legitimate interest in sharing this data so that charities can understand the fundraising activities on their behalf or donations that they are receiving.
• Compliance with Legal Obligations. We may disclose your Information where we are legally required to do so in order to comply with applicable laws, governmental requests, judicial proceedings, court orders, or legal processes, such as in response to a court order or a subpoena (including in response to requests from public authorities in order to meet national security or law enforcement requirements).
• Vital Interests. We may disclose your Information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, illegal activities or situations involving potential threats to the safety of any person, or where we believe it is necessary for the purpose of providing evidence in connection with litigation proceedings in which we are involved.
• Third Party Service Providers. We may share your Information with third party vendors, service providers, credit reference agencies, trade associations of which we are a member, credit card associations, contractors or agents who perform services and require access to such information to carry out that work. Examples include: Such third parties will only have access to your Information to the extent that they need to perform those services. They are required to keep your Information confidential.
• Business Transfers. We may share or transfer your Information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Third Party Advertisers. We may use third party advertising companies to serve ads when you visit the GoFundraise Platform. These companies may use information about your visits to the GoFundraise Platform and other websites that are contained in web cookies and other tracking technologies in order to provide personalised advertisements about goods and services that may be of interest to you. See our Cookie Policy for further information.
• With your Consent. We may disclose your Information for any other purpose with your Consent, including with any person who you have named as a person we can contact to discuss your account and any agent or representative of yours.

We may disclose aggregated, anonymous information (i.e., information from which you cannot be personally identified), or insights based on such anonymous information, to selected third parties, including (without limitation) analytics and search engine providers to assist us in the improvement and optimisation of the GoFundraise Services. In such circumstances we will not disclose any information which can identify you personally.

7.HOW DO CHARITY PARTNERS USE MY DATA?

We will share your personal data with the charities and not-for-profits to which you directly donate to or when you apply for a charity place for an event. this is so the charity can contact you about your application and, if successful, can register your details with the event organiser so you can attend. When we pass your personal data to charities and not-for-profits, they also become a data controller with respect to that personal data. This means that they’re responsible for their own compliance with data protection laws when they use your personal data, and all such use is subject to the charity or non-for-profit’s own privacy notice. GoFundraise is not responsible for their use of your personal data or their compliance with applicable laws. When you directly donate to a charity or not-for-profit GoFundraise will ask whether or not you consent to receiving emails from them about the impact of your donation and other ways to support them including future events, campaigns and appeals. We will pass your consent preference on to the charity or not-for-profit if it is subscribed to receive such reporting from us. If you want to change your preferences for a charity or not-for-profit to use your personal data (to contact you or otherwise), please contact the charity or not-for-profit directly.

If you don’t want the charity or not-for-profit to have your personal data, you need to contact them directly and exercise your right to erasure.

8.IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short: We may transfer, store, and process your Information in countries other than the UK, but will take all reasonable steps to ensure it is protected.

Whenever we transfer your Information outside of the UK, we will take all reasonably practicable measures to protect your Information in accordance with this Policy and applicable laws. To the extent that any transfer requires approved safeguards to be in place we will only transfer your Information to countries that have been deemed to provide an adequate level of protection for personal data. Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK. Please contact us if you want further information on the specific mechanism(s) used by us when transferring your personal data out of the UK.

9.CLAIMING GIFT AID

If you choose to claim Gift Aid on a donation made via the GoFundraise platform, we will share your taxpayer information and details about your donation with the beneficiary, which provides facilitate filing Gift Aid on this donation and any other eligible donation made by you in the then current tax year. Such data may include your contact details, tokenized payment information, donation amount, recipient and other donation details. If you claim Gift Aid on a donation, you may receive service emails from the beneficiary. They are a third party and use your personal data in accordance with its own privacy policy and terms and conditions. If you do not wish for us to share your data with the beneficiary, do not elect to claim Gift Aid on your donation. It is necessary for us to share your data with the beneficiary so that they can claim Gift Aid on your behalf.

10.THIRD PARTY WEBSITES

In Short: We are not responsible for the safety of any information that you share with third party providers who feature or advertise, but are not affiliated with, the GoFundraise Services.

The GoFundraise Platform may feature links to third party websites or social media channels, or contain advertisements from third parties that are not affiliated with us, and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this Policy.

We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the GoFundraise Platform. You should review the policies of such third parties and contact them directly if you have any related questions.

11.FOR HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your Information for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is permitted or required by law.

We will only keep your Information for as long as it is necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law (such as tax law, accounting requirements or other legal or regulatory requirements).

When we have no ongoing Business Purpose to justify the processing of your Information, we will either delete or anonymise it, or, if this is not possible (for example, because your Information has been stored in backup archives), then we will securely store your Information and isolate it from any further processing until deletion is possible.

12.HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your Information through a system of organisational and technical security measures.

We have implemented appropriate technical and organisational security measures designed to protect the security of any Information we process. For example, we store your personal data on secure servers and company data is stored on separate secure encrypted disks when not in use.

We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable supervisory body of a suspected data breach where we are legally required to do so.

However, please also remember that we cannot guarantee that the Internet itself is 100% secure. Although we will use our reasonable endeavours to protect your Information, we cannot guarantee the security or integrity of personal data that is transferred from you or to you via the Internet. Transmission of personal data to and from the GoFundraise Platform is therefore at your own risk. You should only access our services within a secure environment.

13.DO WE COLLECT INFORMATION FROM MINORS?

In Short: We take steps to ensure that the GoFundraise Services are only used by those over 18 years of age, and we do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the GoFundraise Services, you represent that you are at least 18 years of age. If we learn that Information from users less than 18 years of age has been collected, we will deactivate the relevant account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under 18 years of age, please contact us immediately via privacy@gofundraise.com.

14.YOUR CONSENT TO PROCESSING

You will be required to give Consent to certain processing activities before we can process your Information. Where applicable, we will seek Consent from you when you first submit information to or through the GoFundraise Services.

If you have previously given your Consent, you may freely withdraw such Consent at any time. You can do this by emailing privacy@gofundraise.com or, where applicable, clicking the ‘Unsubscribe’ button that appears in mailing list communications.

If you withdraw your Consent, and if we do not have another legal basis for processing your Information, then we will stop processing your Information. If we do have another legal basis for processing your Information, then we may continue to do so subject to your legal rights.

Please note that if we need to process your Information in order for you to use the GoFundraise Services and you object or do not provide Consent to us processing your Information, you accept that the GoFundraise Services will no longer be available to you.

15.MARKETING AND OPTING OUT

If you have given Consent to marketing we may contact you about our products, services, promotions and special offers. If you no longer wish to receive such information, you can withdraw your Consent at any time by sending an email to privacy@gofundraise.com or unsubscribing from the communications.

If you have given Consent, we may share your Information with carefully selected third party organisations and business partners and they may contact you directly. If you would prefer to no longer receive direct marketing communications from third parties and partners after previously giving your Consent, please contact those third parties and partners directly to withdraw the Consent.

16.ACCOUNT INFORMATION

You may at any time review or change the information in your account by logging into your GoFundraise account.

If you wish to terminate your GoFundraise account, please contact us via privacy@gofundraise.com and we can arrange this for you. Some Information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms and/or comply with legal requirements.

17.WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You have certain rights in respect of your Information.

You have certain rights in relation to the Information that we hold about you. Details of these rights and how to exercise them are set out below. Please note that we will require evidence of your identity before we are able to respond to any requests. This is a security measure to ensure that your Information is not disclosed to a person who does not have the right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. To exercise or discuss any of your rights, please contact us via privacy@gofundraise.com.

• Right of Access. You have the right at any time to ask us for a copy of the Information that we hold about you and to check that we are lawfully processing it. Where we have good reason, and where data protection law permits, we can refuse your request for a copy of your Information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reason(s) for doing so.
• Right of Correction or Completion. If Information we hold about you is not accurate or is out of date and requires amendment or correction, you have a right to have the data rectified or completed.
• Right of Erasure. In certain circumstances, you have the right to request that the Information we hold about you is erased (for example, if the Information is no longer necessary for the purposes for which it was collected or processed or our processing of the Information is based only on your Consent and there are no other legal grounds on which we may process the Information).

• Right to Object to or Restrict Processing. In certain circumstances, you have the right to object to our processing of your Information (for example, if we are processing your Information on the basis of our legitimate interests but there are no longer any compelling legitimate grounds to justify our processing overriding your rights and interests) [or to any automated decision making].

  You may also have the right to restrict our use of your Information, for example during a period in which we are verifying the accuracy of your Information in circumstances where you have challenged the accuracy of that Information.

• Right of Data Portability.In certain instances, you have a right to receive the Information that we hold about you (or a portion thereof) in a structured, commonly used and machine-readable format.

  In such circumstances, you can ask us to transmit your Information to you or directly to a third-party organisation on your behalf.

  While we are happy for such requests to be made, we are not able to guarantee technical compatibility with a third-party organisation’s systems. We are also unable to comply with requests that relate to personal data of others without their consent.

If we are relying on Consent to process your Information, you have the right to withdraw your Consent at any time. Please note however that this will not affect the lawfulness of the processing that occurred before the withdrawal of such Consent.

18.CONTACT US

We welcome your feedback and questions on this Policy. If you wish to contact us about this Policy or have any other questions, please email us via privacy@gofundraise.com.

If you wish to terminate your GoFundraise account, please contact us via privacy@GoFundraise.com and we can arrange this for you. Some Information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms and/or comply with legal requirements.

You have the right to make a complaint at any time to the Information Commissioner’s Office (the ICO), the UK supervisory authority for data protection issues (https://ico.org.uk/concerns). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

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GOFUNDRAISE COOKIE POLICY

1.INFORMATION ABOUT OUR USE OF COOKIES

The GoFundraise websites including gofundraise.co.uk (the Site) uses cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse the Site and also allows us to improve the Site. By continuing to browse the Site, you are agreeing to our use of cookies. Please be aware that restricting cookies may impact on your user experience and may prevent you from using parts of the Site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, if you consent. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

• Strictly necessary cookies. These cookies are required for the operation of the Site. They include, for example, cookies that enable you to log in to secure areas of the Site, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies. These cookies allow us to recognise, and count the number of, visitors and to see how visitors move around the Site when they are using it. This helps us to improve the way the Site works, for example by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These cookies enable us to recognise you when you return to the Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

• Targeting cookies. These cookies record your visit to the Site, the pages you have visited and the links you have followed. We will use this information to make the Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for related purposes.

  You can find more information about the individual cookies we use and the purposes for which we use them in the below table:

  Cookie Type	Cookie Name	Purpose	More information
  Analytical/ performance cookies	Google Analytics	This cookie helps us to: (a) Estimate our audience size and usage pattern. (b) Understand how visitors navigate to and through the Site. (c) Track the effectiveness of digital marketing campaigns. (d) Recognise you when you return to the Site.	You can find out more about Google Analytics here.
  Targeting Cookies	Google AdWords Conversion Tracking	This cookie helps us to deliver targeted online adverts based on your previous visits to the Site.	These cookies expire within 30 days and do not contain information that can identify you personally. Please refer to the Google Advertising Privacy Notice and Google Privacy Policy for more information.
  Targeting Cookies	Google AdWords Remarketing	This cookie helps us to deliver targeted online adverts based on your previous visits to the Site.	Please refer to the Google Advertising Privacy Notice for more information about the ability to opt out and Google Privacy Policy.
  Targeting Cookies	Google Tag Manager	This cookie helps us to understand visitor information and the source of visits.	You can find out more about Google Tag Manager here.
  Targeting Cookies	Facebook Advertising	This cookie helps us to deliver targeted online adverts based on your visits to the Site.	CPlease refer to the Facebook cookie policy for more information

2.MANAGING COOKIES

The most popular web browsers all allow you to manage cookies. You can choose to accept or reject all cookies, or just specific types of cookies.

Most browsers will allow you to turn off cookies, although please note that turning off cookies may restrict your use of the Site.

The following links provide information on how to modify the cookies settings on some popular browsers:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
• Opera
• Apple Safari

Please note that we do not currently respond to Do Not Track (DNT) signals.

We strongly recommend that you leave cookies active, because they enable you to take advantage of the most attractive features of the Site, but this remains your personal choice.

You can also visit the About Cookies website, for more information about cookies and how to manage them.

3.THIRD PARTY COOKIES

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.

If you would like more information about these third-party cookies, it is available from www.youronlinechoices.com/uk.

Note that when third parties are collecting information about you, those third parties are acting as controllers in their own right (i.e., they are not acting on our behalf).

4.EMBEDDED CONTENT

Sometimes we embed content (for example images or videos) from third party websites such as YouTube. As a result, when you visit a page on our Site that features such content, you may be presented with cookies from these third-party websites. We do not control these cookies and cannot prevent these websites or domains from collecting information relating to your use of such content.

You should check the relevant third-party website for more information about that third party, its website or domain, its use of cookies and your data, and how to opt out of cookies. Such third parties may still gather usage information about you (e.g., number of views, plays, loads etc.) and may also be able to work out who you are even if you are not logged in to their services.

Read more about YouTube's privacy policy for embedded content

5.SOCIAL NETWORKING AND SHARING TOOLS

On some pages, we also feature embedded 'Share' buttons or widgets that enable you to share content with friends through a number of popular social networking platforms (e.g., Twitter, Facebook, Instagram etc.).

These platforms may set cookies which can identify you as an individual, even when you are not logged in to their services. This means that such platforms may be collecting information about your broader online activities, as well as your activities whilst browsing the Site. We do not control these cookies and you should therefore check the relevant third-party platform to understand how your information is or might be used and to determine how to opt out.

6.CHANGES TO THIS COOKIE POLICY

We will review, and where necessary update, this policy. If we have your e-mail address, we may notify you of any updates and, if necessary, ask you to confirm that you consent to such updates.